Communications and IT services provider, KCOM, has warned that the enterprise IT Request for Proposal (RFP) process requires urgent review if it is to enable organisations to use technology to meet business challenges effectively. Its analysis shows today’s RFPs are overly IT-focused, neglect wider business goals, stifle partner innovation and fail to guard against the future.
KCOM carried out a detailed examination of RFPs it received in 2016 and 2017 for strategic IT projects in order to determine the degree to which they encouraged innovation, established a platform for future technology developments and supported overall business goals such as improved customer experience.
Key findings: · Just 14% of RFPs showed any evidence of collaboration between IT and the wider organisation in their construction · With few RFPs allowing suppliers to suggest innovative solutions to enterprises’ challenges, and even fewer permitting a strategic partnership, it appears that just…
KCOM carried out a detailed examination of RFPs it received in 2016 and 2017 for strategic IT projects in order to determine the degree to which they encouraged innovation, established a platform for future technology developments and supported overall business goals such as improved customer experience.
Key findings: · Just 14% of RFPs showed any evidence of collaboration between IT and the wider organisation in their construction · With few RFPs allowing suppliers to suggest innovative solutions to enterprises’ challenges, and even fewer permitting a strategic partnership, it appears that just…