Steria and APD Communications have
formed a unique partnership to develop a fully integrated, end-to-end
contact management solution, SmartContact. The solution boasts to
enable a police force to deliver a consistent response to public
contact - whether in the control room, at the front desk, via online
communications, or in the community. It means that a caller shouldn't
have to waste valuable time repeating information that they have
already told the police. It will also save the police force time by
ensuring they have relevant information when they need it,
facilitating a more efficient and targeted response.
The first product release from this new partnership, SmartContact, builds upon Steria's STORM Command and Control solution, the management of emergency and non-emergency call handling and citizen call-backs for enhanced service delivery, which has been joining up the logging of incidents with officer dispatch, resourcing and information on the frontline for many years…
The first product release from this new partnership, SmartContact, builds upon Steria's STORM Command and Control solution, the management of emergency and non-emergency call handling and citizen call-backs for enhanced service delivery, which has been joining up the logging of incidents with officer dispatch, resourcing and information on the frontline for many years…